Frequently Asked Questions

General Questions

⚬ I don't see the design I want on your website, how can I order it?

Our card editor let's you customize our designs in a variety of ways, however, we do not offer all of our designs online. If you would like to place an order for the design or style of card in question, give us a call at 866-540-7243 to place an order with us over the phone. To see a design in-person visit one of our retail partner stores. Visit our Store Locator page to find a store near you.

Looking for something a little more custom? No problem, we offer custom design services too. Our in-house design and production team can work with you to help you achieve your vision. Schedule a consultation with us today or give us a call at 866-540-7243. We are open Monday to Friday 9am to 5pm.

⚬ When will my order ship?

Boxed Sets: (non-personalized) ship 2 business days from receipt of order.

Custom Digitally Printed: orders ship 5-7 business days from receipt of order. *Our goal is always within 5 business days. The up to 7 days is during high volume periods or if in our quality control check we decide to reprint your order.

Custom Letterpress Printed: orders ship 7-10 business days from receipt of order. *Our goal is always within 7 business days. The up to 10 days is during high volume periods or if in our quality control check we decide to reprint your order.

⚬ How will my order ship?

We ship UPS and USPS. A tracking number will be sent to you to check the status of your shipment.

⚬ Can I find Page Stationery in a store near me?

We love our retail partners! Visit our Store Locator to find a Page Stationery store near you. Use the filters to see if they carry the type of product you are looking for. Questions? Give us a call!

⚬ Can I order samples?

Absolutely, just give us a call at 866-540-7243 or email us at and tell us what type of sample you are looking for. For specific designs, reference our product name and/or a link.

⚬ How do I become a retailer?

Please visit our Retail Partners page for more information on how to become a Page Stationery Partner.

Printing Questions

⚬ What is letterpress printing?

Letterpress Printing is a centuries old technique that uses custom made relief plates to press text and images into the paper, in what is called a deboss. At Page Stationery, each piece of paper is hand-fed through antique Chandler + Price presses, which allows for the unique look and character of our products. The paper we use for letterpress printing is substantially thicker with rich texture creating a very beautiful product.

⚬ What is digital printing?

Digital Printing uses computer technology to print color flat on the paper. It provides the opportunity for full washes of bright color at an economical price. The printed piece is flat and one-dimensional. The paper that we use for digital printing is a high quality 120# cover with an eggshell finish.

⚬ What are mounted photo cards?

On Mounted Photo Cards, we print your card and apply a peel and stick strip of adhesive, then you attach your own printed photo when you receive your order. You will need to purchase your printed photos from a separate vendor.

⚬ Where can I get photos printed for the mounted photo cards?

Our mounted photocards accept standard size photo prints: wallet 2”x3” or 2.5" x 3.5"*, 3.5' x 5" and 4 x 6 photos. We do not offer photo printing. *You should check to be sure what size your developer considers a "wallet" photo before ordering your photos. It can vary from vendor to vendor. We've printed photos at Costco, Walgreens, Mpix and Ezprints. Check the notations with the card that you ordered to be sure that you are ordering the correct size photo.

⚬ What does “additional postage” mean?

Some of our cards are larger than the standard mail size for the US Postal Service. Check with your local post office for the postage recommended for that size card.

Design Questions

⚬ Do you offer custom design?

We do! We’ve worked hard to carefully design each of our products, but we know that you would like to put your unique touch to it. We have in-house designers and illustrators who can create a piece that is truly custom for you. Give us a call at 866-540-7243 and we can discuss the details!

⚬ Why can’t I change the color in my design?

We try to give our customers the most customization possible. But we know some options print better than others, so we have limited a few options. If there is something you would like to create you don’t see available on our online editor, please contact our customer service team. We have in-house designers and illustrators who can create a piece that is truly custom for you. Give us a call at 866-540-7243 and we can discuss the details!

⚬ How do I upload my own Photos?

Select Add a Photo > Browse your Computer > Select Your Photo > Hit Upload

⚬ Can I attach Photos from Instagram or Facebook?

Yes! Just make sure you click on the Instagram or Facebook Icon in the Editor to link to your account.

⚬ Recommended Photo Sizes and Photo Formats:

Image Resolution: 300 dpi

Max. Photo Dimensions: 1500 x 2100 pixels

File Sizes: 500 KB to 15MB

File Formats: .jpg, .tiff, .png

⚬ How can I tell if my photo is High or Low resolution?

Our Editor will notify you if your photo is low resolution. You will see a yellow Triangle warning pop up. To check an image before you load it see below:

Facebook or Instagram Photos: These are often sized at lower resolution. They often print pixelated or blurry, if you try to make them larger.

For Windows: Open Saved Photo > Right Click > Select Properties > Select Details > Find Image Horizontal Resolution and Vertical Resolution

For Mac OS: Find Your Saved Photo File in Finder > Right Click File > Select Get Info > Look at More Info for dimensions.

⚬ How can I edit my Text?

Select Text > this will open an editing window > Type to change text > Select Done to Save and reposition as needed.

⚬ Can I save my project for later?

Absolutely! Make sure you Sign In or Create an Account if you don’t have one. Once you have signed in, you can hit save in the Editor. If you are returning to a Saved Project simply Log In to your Account and Select Resume Project.

Order Questions

⚬ Do you accept Rush orders?

When available, we do accept Rush orders for a fee. Approved Custom or Personalized Digitally Printed orders can ship within 3-4 business days for a fee of $300 or +50% of your order total, whichever is greater. Approved Custom or Personalized Letterpress Printed orders can ship within 5-7 business days for a fee of $500 or +50% of your order total, whichever is greater. During peak seasons, Rush orders may not be available. For questions on rush orders, or to upgrade your order to a rush, please call us at 866-540-7243. Please have your order number ready.

⚬ How do I change the quantity of my order?

For personalized or custom orders, contact us within one hour of placing your order. After that time, we cannot guarantee that we can make changes to your order quantity. Please email or call us at 866-540-7243 for changes to your order. Please have your order number ready.

⚬ Could one of your designers just design my card for me?

If you would rather have a professional designer customize your order and send you a pdf proof, you may email or call us at 866-540-7243 to discuss your order. There is a $30 fee for this service.

⚬ Can I change my order after placing it?

For personalized or custom orders: We are not able to make changes to the design, color, art or content of the card that you’ve personalized using our online editing system. We print directly from the art that you’ve created. Once you have completed the check-out process, your order begins the printing process.

For Boxed Goods or Non-Personalized Items: Please call us at 866-540-7243 to make any changes to your order. Please have your order number ready.

⚬ Can I cancel my order after placing it?

Personalized or customized orders cannot be cancelled. We print directly from the approved proof. Production on your order begins as soon as you as your order is placed.

For Boxed Goods or Non-Personalized Items: Please call us at 866-540-7243 to make any changes to your order. Please have your order number ready.

⚬ Can I see a proof before placing my order?

We print directly from the art that you created on your screen. By completing the check-out process, you have approved your art are agreeing to the purchase and production of this order. Production on your order begins as soon as you as your order is placed.

⚬ Returns, Exchanges, Re-Orders

Personalized or customized orders cannot be returned. By completing the check-out process, you have approved your art are agreeing to the purchase and production of this order. We print directly from the file created in that process.

We want you to be happy with your order, but Page Stationery is not responsible for any typographical or design errors that you have approved. Page will not incur the costs of reprinting and shipping orders due to these errors, nor will a refund be issued. When you complete the purchase of your personalized card, you are agreeing to this approval policy.

Any claims of damaged goods or problems with your order should be received within 5 business days to

⚬ Accepted Payment Methods:

Visa, Mastercard, Discover, American Express and Paypal

Shipping Questions

⚬ How does my order ship?

We ship UPS and USPS, choosing which is the most efficient and convenient method of shipping for the destination address. A tracking number will be sent to you to check the status of your shipment. Or you can log into “My Account” to track the status of your order. Please allow 24 hours for your tracking number to update.

⚬ Can I find Page Stationery in a store near me?

We love our retail partners! Visit our Store Locator to find a Page Stationery store near you. Use the filters to see if they carry the type of product you are looking for. Questions? Give us a call!

⚬ Where do you ship to?

Domestic Shipping: We ship to any address within the US, including P.O. Boxes, APO and FPO military addresses.

International Shipping: We do ship internationally. Keep in mind that duties and taxes may apply depending on your country’s import laws. Since the price of international shipments varies, we will take a $65 deposit for your international shipment. We will contact you if additional rates apply.

⚬ How do I track my order?

A tracking number will be sent to you when your order ships. Or you can log into “My Account” to track the status of your order. Please allow 24 hours for your tracking number to update.

⚬ When will my order ship?

SHIPPING METHODtype of shipping selected
at checkout
EXPECTED DELIVERYWe ship all orders from Richmond, Va. Arrival time will vary depending on the destination.
Boxed Stationery: ships within 2 business days; arrives 3-7 business days from when you placed your order depending on your location
Ground Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-15 days from when you placed your order depending on the destination
Digital Personalized Orders: ships within 5-7 business days; arrives 6-12 days from when you placed your order depending depending on the destination
Boxed Stationery: ships within 2 business days; arrives within 5 business days from when you placed your order depending on your location
3 Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-13 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.
Boxed Stationery: ships within 2 business days; arrives 3-4 business days from when you placed your order depending on your location
2 Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 9-12 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.
Boxed Stationery: ships within 2 business days; arrives within 3 business days from when you placed your order depending on your location
Next Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-11 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.

⚬ What are the Shipping Charges?

Order Total Shipping Rate
up to $5.99 $1.95
$6.00 to $35.99 $5.95
$36 to $55 $7.95
$55 to $69.99 $8.95
$70 to $98.99 $9.95
over $99 free